Shipping Information

SHIPPING INFORMATION

SHIPPING FEE

Refer to the sales quotation, shipping fees are calculated based on the weight and distance. 

WHERE DO WE DELIVER?

We deliver to locations within 30kms of any Able Store.  Outstations are shipped via TNT or DHL courier.

WHEN DO WE DELIVER?

We only deliver or ship your goods when payment are cleared. Deliveries are generally scheduled during business hours from Monday to Friday, excluding public holidays. If you require a delivery outside of these hours, it will have to be arranged specially when you are contacted to arrange the drop off.

WHAT'S INCLUDED?

Delivery costs generally include the basic service of dropping off your appliance to your door. We only deliver to a single-storey premise.

WHAT'S EXCLUDED?

We do not do installation and old appliance removal. Further, we do not do plumbing, antenna, TV bracket or electrical connections or installations. You will have to arrange your own installer for these services at your cost.

DELIVERY BOOKINGS

The sales person will book your delivery for your agreed time slot. We are unable to provide a time other than a day with either a morning or afternoon delivery. If you are unable to be on site you will advise the sales person that it is OK for a drop and go unattended delivery. We do not call before delivering, if fail to be on site and the delivery is not a drop and go then we will take the item back to our warehouse and you will be charged K150 for the next delivery. If you decide to cancel the sale after we have attempted delivery we will deduct K150 from the sale amount.

CANCELLATION OF DELIVERY

If for any reason, you wish to cancel a delivery and reschedule to another time, you must notify the Able store in your location at least 24 hours before your scheduled delivery. If you fail to do so and we deliver on the scheduled day but you fail to be on site to receive the goods, you will be charged an additional delivey fee of K150.